NOV 1999 – DEC 2004 | Shared mail marketing, graphics & printing
Regional U.S.A. direct shared mail coverage: Louisiana, S. Arkansas, Texas, New Mexico, S. Oklahoma
National direct shared mail coverage
Vice President of Operations:
Executive management of all personnel & departments | Second in-command to the CEO
• Revised & structured internal SOP for maximum efficiency.
• Supervised & trained supervisors from all departments.
• Sales personnel training and collateral.
• Graphics personnel recruitment and training.
• Developed policy & procedure standards to meet profit & legal compliance goals.
• Recipient: 2002 NMI President’s Award
Director of Graphics & Support
Expansion and Integration of Graphics Department. Supervised upgrade on computer resources and networking abilities.
• Engineered operational structure integrating workflow between all departments.
• Developed job descriptions, performance reviews, pay scales, technology & network, & waste management review.
• Instituted Work Team processes resulting in improved communications & job flow turn-around time.
• Managed hiring, training & reviewing personnel & operational performance.
• Revised operational procedures, personnel training, technology & systems integration.
• Eliminated $70,000/year in overhead within first 6 months.